Purchasing Conditions

Login Information

To register with and use this site the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them.

 

Not Medical Advice

All content of this web site is for information purposes only and no information provided by Replener is a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare practitioners. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already using prescription medication or under medical care.

Certain content on this website is marked “for professionals only”. This information is for medical professionals, and should not be read or taken as advice by anyone else. Whilst every care is taken to ensure that information contained within these sections is up to date and accurate, Replener cannot take responsibility for inaccuracies and omissions. Medical professionals performing any procedures are accepting full responsibility for the patient and the outcome of their treatment

 

Invitation to Treat

This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Replener may accept or decline in its absolute discretion without having to give a reason.

 

Shipping

All orders are shipped via Royal Mail 2nd Class Mail and will be shipped within 2 business days of the receipt of your order (based on orders placed before 4pm, orders placed after 4pm will be processed the following day). Saturdays, Sundays and Public Holidays are not classed as working days.

 

Promotions, Discounts and Offers

All offers on this site are subject to availability and whilst stocks last. Replener reserves the right to remove any item from any promotion or price discount without notice. Many discounts are only available upon purchase of set combinations of items or application of a certain discount code. Customer failure to supply the code or meet the offer conditions may result in the discount not being applied, and Replener cannot refund customers who miss a discount because of this. All offers which include ‘Free Delivery’ are applied strictly to standard UK delivery only, and up to a shipping weight of 2kg. International and tracked delivery methods are excluded from such promotions. Different offers and discounts cannot be used in conjunction.

 

Cancellation Rights

Where you have purchased the goods or services as a consumer (i.e. for private rather than business use), you are entitled to cancel any contract completed with us within 14 days from the day after receipt of the goods or services. If you do cancel a contract pursuant to your cancellation rights, then you must:
Contact us or write to Replener, 129 Boutport St, Devon UK, EX31 1TD;
Return the products in the same condition as they were when they were delivered at your own expense to the aforementioned address, retaining proof of postage;
Where the above steps are complete, any monies you have paid us will be refunded within 90 days of receipt of your cancellation notice. NOTE: The goods MUST be returned to the above mentioned address. Any returns sent to our head office cannot be accepted.

100% Money Back Guarantee (Returns Policy)

All “Replener” products with the exception of free trial products are guaranteed with a 10 day returns policy. If you wish to return a product within 10 days you agree to do so at your own expense, and Replener will refund the full value of the goods returned. You must have proof of postage for returned items in case they get lost in transit. Please Contact Us for advice on how to return a product. Products must be returned to Replener, 129 Boutport St, Devon UK, EX31 1TD in the same condition as they were received. The goods need to be posted back within 10 days of receipt of the goods.

Data Privacy Policy

Replener keep all data you enter private and secure, it will not be shared with any third party without extra written permission. This data includes your name, address, telephone number, and order history. In accordance with the Data Protection Act you may request access to this data and may request that we update your data at any time. This data may be used to contact you, however you can opt out of marketing mailings at any time in accordance with Anti Spam regulations. Your payment details are not stored by Replener rather by our payment service provider PayPal. We may use cookies to collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is anonymous statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

Copyright & Intellectual Property

Replener invest heavily in research and development to bring you the best and most innovative products. To protect these innovations we own trademarks, design protection, patents for many of our products. In addition to this, we own the copyright for all product images, text and many of the other images that appear on this site. Therefore we recommend you do not replicate any part of this site without prior written permission as you may be infringing our rights by doing so. Some people believe that content published on the internet is automatically free to use – they are mistaken. If you are unsure, please don’t hesitate to Contact Us.

 

External Content

Any external links on this web site are provided for your interest only. Replener has no control over these sites and so has no responsibility or liability for their content, the links do not imply any endorsement of content.

 

Submitted Content

Any website content submitted by users, including photos, videos and reviews will be published entirely at the discretion of Replener. The right is reserved to refuse or remove content at any time without prior notice.

 

Other Terms

If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

 

These terms and conditions do not affect your statutory rights as a consumer.